CONMED’s Customer Experience Team is focused on three areas to help achieve the vision and mission for the team. The first is selecting the right people through recruitment and ensure they deliver world class service through training & development, communication and performance management. The next area is focusing on our processes. We want it to be easy to do business with CONMED. We want to make it simple. We are focused improving efficiency and consistency through improved IT systems and focusing on a variety of Customer Experience (CX) Metrics. Finally, the last area of focus is culture. We want to drive a culture of engaged employees through our values, behaviors, standards and continuous improvement.